Website Terms of Use
True Intel Ltd, trading as TRUE. Registered in England and Wales, company no. 17255261. ICO registration no. CSN5763647.
These terms set out how you may use true-agency.co.uk (the "website"). By using the website you accept these terms. If you do not accept them, please do not use the website.
1. Who we are
The website is run by True Intel Ltd, trading as TRUE ("TRUE", "we", "us"). We are registered in England and Wales under company number 17255261. Our registered office is 240 Norwich Road, Wymondham, Norfolk NR18 0YT. We are registered with the ICO under number CSN5763647.
You can contact us at hello@true-agency.co.uk.
2. Other terms that may apply
These terms cover use of the website only. Other terms apply depending on how you work with us:
- Teen Terms apply to anyone who joins the TRUE panel and takes part in activities.
- Client Terms apply to brands and retailers who commission work from TRUE.
- Privacy Policy explains how we use personal information, including information you give us through this website.
- Safeguarding Policy and Parental Consent information explain how we protect panel members under 18.
If any of these conflict with these terms, the more specific document applies.
3. Who the website is for
The website is for brands, retailers and other businesses interested in TRUE's services, and for people aged 16 and over who want to join the TRUE panel. Panel members aged 16 or 17 need parent or guardian consent before taking part. Anyone under 16 cannot join.
The website is intended for users in the UK. We do not guarantee that content is suitable or available outside the UK.
4. Using the website
You may use the website for lawful purposes only. You must not:
- Use the website in a way that breaks any law or regulation.
- Submit false or misleading information, including in an enquiry, application or friend recommendation.
- Recommend a friend without their agreement to share their details, or recommend anyone under 16.
- Copy, scrape or harvest content or data from the website using automated tools.
- Introduce viruses, malware or anything technologically harmful.
- Try to gain unauthorised access to the website, its servers or any connected system.
- Use the website to send unsolicited advertising or spam.
We may suspend or restrict your access to the website if you break these terms.
5. Information on the website
The content on the website is for general information only. It is not advice and does not form an offer or contract.
Any prices, rates or examples shown on the website, including in downloadable documents, are indicative only. Work is only agreed when a programme has been scoped, quoted and accepted under our Client Terms.
We try to keep the website accurate and up to date, but we do not guarantee that it is complete, accurate or current.
6. Intellectual property
TRUE owns, or is licensed to use, all intellectual property rights in the website and its content. This includes text, graphics, logos, the TRUE name and wordmark, images, video and downloadable documents.
You may view and print pages for your own use or to consider working with TRUE. You must not:
- Copy, reproduce, modify or republish website content for commercial use without our written permission.
- Use the TRUE name, logo or wordmark without our written permission.
- Remove any copyright or ownership notice.
7. Information you send us
When you send us an enquiry, apply to join the panel or recommend a friend, we use that information as described in our Privacy Policy.
You confirm that any information you submit is accurate and that you have the right to share it.
8. Links
The website may link to other websites and social media, such as LinkedIn and TikTok. These links are for your convenience only. We have no control over those sites and are not responsible for their content or privacy practices.
You may link to our home page, provided you do so fairly and lawfully and do not suggest any association with or endorsement by TRUE that does not exist.
9. Availability and security
We do not guarantee that the website will always be available or free from interruption or errors. We may suspend, withdraw or change any part of the website without notice.
We do not guarantee that the website will be free from bugs or viruses. You are responsible for protecting your own device.
10. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
If you are a business user: to the extent permitted by law, we exclude all implied conditions and warranties relating to the website. We are not liable for any loss of profit, revenue, business, goodwill, data or any indirect or consequential loss arising from your use of the website or reliance on its content.
If you are a consumer: we only provide the website for personal, non-commercial use. We are not liable for loss that was not reasonably foreseeable. Your statutory rights are not affected.
11. Cookies
The website uses essential storage to remember your cookie choice. We do not currently use advertising or analytics cookies. You can change your choice at any time using Cookie settings in the footer. See our Privacy Policy for more detail.
12. Changes to these terms
We may update these terms from time to time. The version on the website at the time you use it applies. Please check this page regularly.
13. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers living in Scotland or Northern Ireland may also bring proceedings in their home courts.