Policies

Teen policies.

Everything we promise our workers, and everything we ask of them, in plain documents. Open any policy below. If you have a question, email us at hello@true-agency.co.uk.

Starting with TRUE

How you join, what you agree to, and the standards everyone works to.

Worker AgreementView policy Eligibility and OnboardingView policy Parental ConsentView policy Staff and Client Code of ConductView policy Independence and ConflictsView policy Worker Confidentiality AgreementView policy

Your safety and your time

Keeping you safe on every assignment, and making sure your time is respected.

Safeguarding and Child ProtectionView policy Young Worker Health and SafetyView policy Lone Working and TravelView policy Restricted ActivitiesView policy Working Time and HoursView policy Rewards, Pay and HolidayView policy Product Trial and Allergen SafetyView policy

Your voice and your data

How we look after your information, and what happens when something is not right.

Quality Review and DisputesView policy Worker Privacy NoticeView policy Data Protection and DPIAView policy Image, Voice and Video ConsentView policy Complaints and ConcernsView policy Research EthicsView policy Referral ProgrammeView policy

Fair treatment and trust

Everyone on the panel is treated fairly, and concerns are heard.

Equality, Inclusion and Reasonable AdjustmentsView policy Anti-bullying and HarassmentView policy WhistleblowingView policy